Terms of Use

Terms conditions and general selling conditions
1. Introduction

The online store hosted in www.susanagateirashop.com (therefore designated by site) is an online store developed and explored by Susana Gateira Produção de Moda Lda, which headquarter is at Rua Grande Banco, 3830-163 Ílhavo, Portugal, therefore designated as Susanagateira®. Anyone who wishes to buy online in this site, by registering, declares that is full age and is legally able to do it. For all purchases made in the site is considered that the user read and agreed with the present document, which will be always available in www.susanagateirashop.com to be consulted freely at any time even if the user is not registered in the site. All changes to the present document will be communicated to all registered users through the email address used during the registry process and will also be available online;

2. Object

The present document establishes all rights and obligations for each part involved in the selling and buying of any product available in the site, this means Susanagateira® and the buyer, therefore designated as User.

3. Registry and contact with the User

The site allows anyone to freely navigate and to start the buying process, including adding items to the bag. Although, for security reasons to finalize the order the user must be registered or register at the moment and proceed with login. During the registration process the User is asked to supply some personal information.

All contacts made with the User will be made through the email address used during the registration process. Except when the User selects a new address, all order will be sent to the address used during the registration process. Therefore the User is the sole responsible to keep all information up to date, as well as is the responsible for the accuracy and validity of all information used. Susanagateira® declines any responsibility for using false or mistaken information supplied by the User. After registering, the access data will be sent to the email address used during the registration process. If the User does not receive this email we suggest verifying the SPAM email box before contacting us.

4. Products and Prices

4.1. Products

The products the User can buy are the ones he can visualize when navigating through the site.

The site operates automatically concerning stock availability. When the user adds a item to the shopping bag, it will added of available. Otherwise, if the item is not available or it needs to be confirmed, User will be clearly informed. If the User chooses to add to the shopping bag an item that needs stock confirmation, the order processing switches to manual instead of automatic, being finalized later by Susanagateira® services. In the case where any item is not available, User will be lately informed of such situation. In this last case, if an order was already made Susanagateira® will inform the User of it unavailability, the latest until the sipping date. If the order was already paid Susanagateira® will reimburse the User with the amount paid related to unavailable products in the terms indicated in 8.3.3.

The fact that a product is available for visualization does not imply that it is available for sale. Therefore Susanagateira® does not assume any obligation of selling it or make it available. Susanagateira® will also not be responsible for any damage or loss resulting from the use of the products sold.

Prices and specifications of each product may be changed without prior notice.

The images used on the site have the unique purpose to illustrate the product and some differences may occur, especially on the colors. This way images cannot be used as the model for the real piece, since the color perceived by the client can be influenced by the screen, screen resolution and calibration, device where the site was visited and surrounding lightning.

4.2. Price
Except where clearly expressed all prices are in Euros and are valid to a strict territory that may correspond to the area or country the User indicate during the registration or based on the IPS address used to access the site. This price includes VAT applicable in the Portuguese territory in the day of purchase. Susanagateira® reserves for itself the right to change the price of any product without prior notices, and will not assume any differences the User may claim in result of this change. Except when any fault caused by an error when introducing prices in the site is detected, the price of each product is the one indicated in moment the order is registered. If an error is detected Susanagateira® has the responsibility to inform the User of such an error and the User has the right to cancel or change the order or even to proceed with the order considering the new and correct prices transmitted by Susanagateira® and does not have the right to purchase the product at the price wrongly inserted.

Price of each product does not include packaging and freight costs. Those costs will be calculated during the ordering process as explained in detail in 6.1. The User is the sole responsible for paying of any taxes, expenses or any other amount claimed by the Authorities from the country or area to where the User asked for delivery. In any case these values are never included in the amount to be paid to Susanagateira®.

5. Site navigation, orders, orders register and payment

5.1. Site navigation

Any User is allowed to freely navigate through the site even if is not registered in. By doing it does not incur in any obligation to make any order. Only registered Users are allowed to place orders as referred in point 3. To this Users site navigation is also free and with no commitment to place any order.

5.2. Order registry

To proceed with order registry User must have at least one product in the shopping bag and after entering in it must select the option “Proceed with order”. Before selecting to proceed with the order, User is able to add or remove articles from the shopping bag. In next step, User must select the delivery and payment methods, it will be able to select any discount if available (fidelity points, promotion voucher, exchange voucher, promotional code…). In this phase the freight value, calculated accordingly with 6.1, will be added to the total order amount.

5.3. Order payment

When buying in Portugal the User can choose to pay by Multibanco, Paypal, Credit Card (trough Paypal) or Charge on Delivery. If the User chooses Charge on Delivery and additional tax of 3.50€ will be added to the total order amount of each order. This tax will be automatically added to the amount to be paid when this option is selected. Users from outside Portugal can only pay by Paypal / Credit Card.

For automatic processed orders that were made using payment by Multibanco, Paypal or Credit Card, the User will be immediately informed by email how to proceed with payment. For orders made using payment by Multibanco, the payment references will also be shown immediately after the order registry.

5.4. Finishing the order

When the User selects the option “Finish Order” the order will be registered and confirmed in our system in a definitive way. Before doing this User will be able to return and change the order, the delivery and payment methods if available but, after selecting “Finish Order” no more changes are allowed and the order becomes definitive. User will receive immediately an email confirming the order registry and showing the order details such as products ordered and their prices, freight value and discounts used. The order will be archived by Susanagateira® in both digital and physical ways with the purpose of registering and processing all orders. This order is also a proof of the buy and sell contract established between Susanagateira® and the User.

5.5. Order confirmation

All orders not containing unavailable articles or articles with the need of stock confirmation, will be automatically confirmed when the User finalizes the order. Orders that contain articles with the status referred before and “Charge on Delivery” orders will be confirmed by Susagateira® (after review from our services) with a second email. This email will also inform the User of any change made to the order in result of unavailability of any product, and will also inform the User how to proceed with the order payment.

5.6. Order cancelation or change

Any order can be canceled without any cost within the first 24 hours after following order registry as described in 5.2. To cancel any order or request any change the User must send an email informing his intention service@susanagateirashop.com or to other email address that Susanagateira® may indicate.

Any order change will be made only if requested to the designated email address and only if the change consists on any change of size or color of the same products.

Any other change but the ones indicated above will result in order cancelation and, therefore, User must place a new order to replace this one.

5.7. About Paypal

Paypal is the system used by Susanagateira® to receive payment made either trough Paypal accounts and Credit Cards (VISA, MasterCard and American Express).

To proceed with your payment using a Credit Card (process made trough Paypal) the User does not need to have a Paypal account and the Paypal system will work only as an interface to assure the payment, achieving one of the highest security levels in online payment. You can check more details in: https://www.paypal.com/pt/cgi-bin/webscr?cmd=xpt/Marketing/general/PayPalLocalPaymentsMethods-outside

6. Freight calculation and order delivery

6.1. Freight

Freight will always be paid by the User and is calculated automatically and according to the number of products, their weight, their volume, order destination and delivery service selected.

The freight value can be changed without prior notice following any change introduced in the transport services used by Susanagateira®, price table revisions or in case of error detected during the calculation process.

For almost all destinations two delivery services will be available: Normal and Express.

In the same way, in case of any change made to the order either made by Susanagateira® or asked by the User, this value will be recalculated and changed if the new value is different from the original.

To all orders made with delivery in Continental Portugal and which value is higher than 50€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

To all orders made with delivery in Açores and Madeira by CTT, and which value is higher than 100€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

To all orders made with delivery in Açores and Madeira by Express delivery and which value is higher than 150€ (after deduction of all eventual discounts) and with the exception of the ones paid by “Charge on Delivery”, Susanagateira® will offer the freight value.

Orders made with Charge on Delivery Option will always pay freight value and be added of an additional fee referred in 5.3.

6.2 Delivery options
To the great majority of countries it is defined a Standard service, slower and less expensive service and an Express Service, faster delivery but more expensive. In any case the delivery service is made by third party companies that were selected to assure a quality and rigorous service. When the User is about to register the order, it will be shown the options available to that specific order, as well as the price to be paid (that will be added to total amount) and the estimated delivery time.

6.3 Delivery Time
When choosing the deliver method an estimate time of delivery is shown. This information is given by the service supplier and, in any case, Susanagateira® will not be responsible for any delay or anticipation on the delivery.

6.4 Order delivery
All orders, except when the User asks to change the delivery address when registering the order, will be delivered in the address the User indicated during the registration process. Any permanent change to this address must be done by the User by accessing his data and correcting the desired fields. As already stated, Susanagateira® will not be responsible for any damage or loss caused by incorrect data in the User registry file.

Susanagateira® always recommends the selection of an address where there is somebody to receive the order during regular labor hours.

If delivery was not made at the first attempt the service provider will leave a note or make a contact with the User in order to give instruction how to the User can proceed to receive or pickup the order. In any case User must develop all efforts to assure order delivery.

7. Personal data

7.1. Registered personal data

All personal data introduced during the registration process are the strictly needed to assure that the User will be recognized in the future, that we can offer him a personalized service, that all orders will be correctly processed and that we are able to contact the User in case of need.

Your personal data is extremely important and Susanagateira® recognizes the responsibility to protect them. To assure it we’ve developed the adequate procedures to achieve your data protection.

7.2 Use and personal data security
When registering in the site the User expressly allows Susanagateira® to use your personal data as well as data from his orders and payments. This data will be kept and computerized and can be used for communication purposes that will reinforce the personalized offer of products and services, promotional campaigns and to allow order processing.

Susanagateira® assures the will not sell or rent or give your personal data to other parties and all information will be treated as confidential an used only by Susanagateira®, except is situations resulting in legal procedures.

This way, all data will be used to:

– Process, complete data and deliver you order as well as to notify you about it status.

– Assure that our Customer Service is able to contact with you to answer your questions, to clarify any abnormal situation or to communicate news about Susanagateira® products and offers.

All access to your data is restricted to the persons involved in the process and only to fulfill your order needs from the moment the order is registered until it’s delivery, including after sales support and future communication.

Even considering that all cautions had been made to protect all data, Susanagateira® will not be responsible for any act that will not occur from your own negligence.

If any inadequate site use is detected by any user and independently of any legal procedure that may be developed Susanagateira® reserves for itself the right to cancel the user registry, cancel any pendent orders and suspend any product exchange or reimburse.

7.3 Updating personal data
User is the sole responsible for keeping all personal and relevant information updated and also for validate all personal data asked. When needed, User should login into the site and rectify all data that needs to be updated.

To update personal data, the User must login to the site and then click over his name. After correcting all info it should click on update.

8. Order return, cancelation and product exchange

8.1. Canceling and returning orders or products

As referred in 5.6 the User can cancel any order within the 24 hours following order registry by sending an email to service@susanagateirashop.com clearly stating his intention.

After receiving any order, User has a 30 day period during which it’s possible to break the buy and sell contract established when buying in the site (total or partial return of products). To do it, User has to notify Susanagateira® using the email address referred before with no need to indicate any reason.

8.2 Return Procedure

User should return the products to Susanagateira®, considering the following address:

Rua Grande Banco

The right to resolve the contract (products return) must respect the following conditions:

– Products have to be returned as new and in a state that allows it to be wear and sell;

– Products have to be returned with all tags and labels on it, including the ones with the code bar and price;

– Products must not have been used. Any sign of use will result in cancelation of the return process;

– Products must be returned within thirty days of order receipt, accompanied by the corresponding proof of purchase;

– The cost of returns, except in cases duly recognized by Susagateira® will always be supported by the User. This means, the value of freight and fees paid by the User on receipt of the order and the value needed to return the products..

– Indicate to Susagateira® which of the procedures indicated in 8.3 the User want to opt to settle their return.

8.3. Return result (exchange, voucher emission or reimburse)

Having the User returned all or part of an order, following the rules set out in 8.2 the same can choose one of the following ways to terminate the contract of sale and end the return process. In any case this process is subject to the issuing of a Credit Document which content the User has to acknowledge answering to the email that Susanagateira® will send :

8.3.1. Return to exchange for another product

If, when making a return, the user wants to exchange the items returned by other articles, he should indicate his intention, using the form sent by Susanagateira® with the order.

In this case, in addition to supporting the initial freight of the order and return freight, the user still has to bear the shipping costs of the new articles.

If the value of returned goods is different from the value of the items the User wants in exchange, there’s the need to make a correction accordingly to the differences as follows: if the returned goods are worth less to those requested in exchange the User must pay the difference, if this value is higher than the items requested in exchange the user may choose to receive the difference with a voucher as specified in 8.3.2 or to be refunded as indicated in 8.3.3;

8.3.2. Return to voucher issuing

When returning products, the user may choose to be issued a voucher with the value of returned items that can be used within 6 months after being issued in new purchases on the site;

8.3.3 Return for reimbursement

The user may also request the refund of the amount paid for the returned goods. In this case the Susagateira® is committed to refund the amount, subject to appropriate adjustments if applicable, in accordance with Section 8.4, being used, whenever possible the same route by which the payment was made and within 30 days after receiving the items according to section 8.2.

In case of payments made by Multibanco or by request of the User, Susanagateira® can make the refund by wire transfer. In any such case the User must add a document with the NIB confirmation to the order return.

Susanagateira® will not be responsible for any mistake or wrong information made by the User as far as the NIB confirmation is concerned, declining any compensation requested;

8.4. Reimbursement adjustments

Whenever the return of one or more articles that have been purchased with a discount granted on the basis of the total purchase value, implies that the minimum purchase value allocation for this discount is no longer fulfilled, the amount to be reimbursed shall be adjusted proportionately depending on the value that was actually paid.

8.5. Cases of non-acceptance of orders

We always do our best to accept all orders, but in same cases we can refuse them if, for example:

  1. provide incomplete, incorrect or fraudulent information about your identity, age, payment details, billing information, shipping address;
  2. we discover that there was an error on our website, related to the products ordered, for example in the price or in the description presented;
  3. the ordered products are out os stock or unavailable;
  4. we have good reason to believe that you want to resell the products.

If we are unable to accept your order, we will contact you by email as soon as possible, but in any case within 30 days from the date of your order. If we are unable to accept your order because the products are no longer available or due to an errors in price and/or information on our website, we will refund you the money paid for them. If you have selected a MAP method, exceptionally, we may have already charged your payment when we discover that the products aren’t available. In that case, we will contact you immediately and make a full refund.

9. Site general information and Copyrights

All content on this site are the property of Susagateira® and may not, under any circumstances be reproduced, transferred, distributed or stored without prior written authorization.

Pictures shown for each product may not accurately represent their reality with respect to colors, shapes or details.

Likewise, the table sizes presented refers to the most common situations and does not take into account the choices and options of each individual.

We also warn that the same color can have different tones when it comes to different materials. These possible differences are natural and derive from the very composition of knits and woven, its structure and brightness or lack of it.

10. Final notes

Any request for clarification, suggestion or complaint should be addressed to Susanagateira®, through the phone number 00351 234 327 472 or by email to info@susanagateira.pt, or by letter to:

Rua Grande Banco