From Monday to Friday, excepted holidays, from 9am to 6pm.

Normally, our discount codes are to be apllied to collection products, except accessories, and with a minimum order value, with rare exceptions. If the code is not being accepted please check if your order includes the mentioned criteria.

Your online purchases accumulate points that you can later deduct. Every five reais entitles you to one point, and you can discount from a minimum of 20 points (every 10 points entitles you to a discount of 5 reais). To be able to deduct points, you must pay attention, which you can only do on products without an associated discount, for example accessories. If you are trying to place points and the system does not accept them, please check whether your order meets the requirements for this. Points are not convertible into cash.

Susanagateira has a specific stock for the online store that is updated every day. At the time of the update, unfortunately, there may be stock errors due to various situations: two or more people are choosing the same product; customer reservations of our physical stores, entry or exit of stocks, etc. But if this happens, the customer is always contacted and given the option of refund or credit to use in another purchase.

From the moment you finalize your order the system immediately issues your payment references, so you cannot change it. But you can always place a new order, because after 72 hours our system cancels all the orders that weren’t paid. If one of the products is no longer available, send us an email and we cancel right way the first order to free the stock to your new order.

Whenever you place an order and the one as finalized you receive an email confirmation sent by our system, with all the information regarding your order and the payment details. If you have not received this email, you should check your mailbox in the SPAM TAB. If you still haven’t received the email, please contact us at: sgeshop@susanagateira.pt so we can find a way to help you.

• Shipments to mainland Portugal and Spain Península are made by CTT and take between 24 and 48 hours to be delivered, with the cost of shipping borne by the customer being 3.99 €, unless your order reaches 50.00 €, in this case the SusanaGateira offers the postage.

• Shipments to the Islands are made by CTT and take between 3 and 10 days to be delivered, with the cost of shipping borne by the customer 7.99 €; but if the order reaches € 100.00, SusanaGateira offers the postage.

• Shipments to the EU, Balearic Islands, Ceuta and Tenerife by land have a cost of up to 0.5Kl / 14.50 € up to 1.0Kl / 15.5 € up to 2.0Kl / 19.00 € up to 3.0Kl / 22, € 00 up to 4.0Kl / € 25.00 up to 5.0Kl / € 28.00 and take about 3 to 7 days to deliver; except if your order reaches € 150.00, in this case SusanaGateira offers delivery.

• Shipments to England (Reino Unido) by land have a cost of up to 0,5Kl /35,00€ até 1,0Kl/35,00€ até 2,0Kl/38,00€ até 3,0Kl/41,00€ até 4,0Kl/44,00€ até 5,0Kl /46,00€ and take about 10 to 14 days to deliver.

• Shipments to the EU and the rest of the World via Air take about 7 to 10 days to deliver and the cost is 0.5Kl / € 40.00 to 1.0Kl / 46.00 € to 2.0Kl / 55.00 € up to 3.0Kl / € 63.00 up to 4.0Kl / € 70.00 up to 5.0Kl / € 77.00

You can return/exchange the items at our physical stores or by sending them to us at the address:

Susana Gateira

A/C Departamento de Devoluções

Rua Grande Banco

3830-163 Ílhavo

Aveiro, Portugal

Please note that any return/exchange must be accompanied by a copy of the sales document and the respective document that accompanies the invoice, duly completed and within 30 days. The pieces must be in good condition and with the respective label attached. When returning to our physical stores, we ask that you take into account that the refund will only be made in a voucher to use in another purchase. If you want the refund to be made in money, you must send us the return at the address indicated above, and we will send you the refund to your Paypal account. The refund will be forwarded to our financial department which will be responsible for the making within 30 days.